"We too started seeingthe company falling apart last summer when customer service startedgetting really bad and sales started the "squeeze" process for any andall excuses to get more $$ out of their customers, often for problemsthey caused and then tried to blame on us. They tried to charge us forproblems with the SQL database that we have no access to, no ability tomodify, no way of "corrupting it" yet they tried to blame us. All ofthis expedited the search for a replacement, which resulted in the Azoxproduct (we're a Microsoft GP house). Unfortunately, early this year,we were not ready to go just yet when everything went dark at LaGarde.We were lucky, though. Our site was only down 2 weeks while we finishedup the change-over to the new site. While unhappy and rushed, it wasfor the best as we were finally rid of this (now) horrible company to dobusiness with. I'm sure that poor decisions and bad management resultedin the failure of LaGarde. Things used to be great at that company andcustomer service helpful and responsive. In 2008 that all startedchanging, like everyone here has described. It's sad to see it go butby the end, I couldn't wait to be rid of the nightmare and headache thatwas LaGarde. They never communicated with us about the bankruptcyfiling in December or that their hosting provider had petitioned thecourt to turn them off. We were all, obviously, shocked when everythingwent dark. Truly a bad experience! For this very reason, we switchedto a self-hosted solution rather than finding another company to hostour site. At least we have some control of our destiny this way. "
"I feel so much better hearing all of your stories. I was at Disney at theend of February when they decided to move our VPS ecommerce site. I workedhalf the week stuck in a hotel with our site down trying to figure out a wayaround them. With the pixie dust of Disney I was able to get in touch withGSI. They were amazing. At the 11th hour we got the paperwork in to moveover the site to GSI (4 days down and 20+k later) before they shutStoreFront down at GSI's data center. GSI has been a dream to work with forthe hosting. "
"Hello All,I am hesitant to clog everyone's email boxes, but if my problems with Storefront help someone else then maybe it will have been worth all the pain and suffering and LOST MONEY!!!There were a lot of problems but this was the worst...I bought the Quickbooks Integration "Module" and found out 6 months later when I was all set up and ready to use it, that it was never compatible with my shopping cart. The storefront sales person did not tell me that when he sold it to me. So basically he sold me something, for $2500, that DOESN'T WORK! And when I brought this to Storefront's attention they tried to make me pay to upgrade the shopping cart! And when I said that they shouldn't be charging me to make something I paid $2500 WORK, they basically told me I was being ridiculous. The only suitable word is INFURIATING!So before you buy that module, just do a double, triple, quadruple check to make sure everything is compatible. Also-it doesn't work if you build assemblies in Quickbooks-only individual parts, and it only works if the customer creates an account. Most of my customers like to check out anonymously. It doesn't work with anonymous checkout. So please check, check, check before you buy so you're not out $2500 like me!
Take care!"
"FYI Storefront never hosted any of their sites...GSI hosting has been hosting everything all along and Storefront has simply marked up their costs and provided lousy service."
A new posting has been made on the discussion you are tracking: storefront.net rip offhttp://forums.cnet.com/5208-4_102-0.html?threadID=122728
Monday, June 15, 2009
StoreFront account closed, and they're still trying to charge my card!
I would suggest NOT having a credit card on file with StoreFront or pre-paying for anything! They overcharged us over $800 in hosting fees, which they refuse to refund, and they're stll trying to charge our credit card even after we closed our account with them and went with Kosmos Central:
"This is a notice that a recent credit card payment we attempted on the card we have registered for you failed.
Invoice Date: 06/05/2009Invoice No: 1317Amount: $105.25 USDStatus: Unpaid "
Crazy.
"This is a notice that a recent credit card payment we attempted on the card we have registered for you failed.
Invoice Date: 06/05/2009Invoice No: 1317Amount: $105.25 USDStatus: Unpaid "
Crazy.
Friday, June 12, 2009
Decided to switch to Kosmos Central!
We're up and running with Kosmos Central, http://www.kosmoscentral.com/. We still have some work to do because Storefront was using an OLD integrator and their matrix problems complicated how we had to format products and product photos. But, it's coming along and Kosmos has been very responsive and helpful. I NEVER EVER want to go through this again! Thousands of dollars lost and countless hours spent with Storefront for NOTHING!
Contact Alex Skorohodov Director of Sales and MarketingT / (503) 977-0171 x 107, alex@kosmoscentral.com. Tell him Dennis sent you! :-)
Contact Alex Skorohodov Director of Sales and MarketingT / (503) 977-0171 x 107, alex@kosmoscentral.com. Tell him Dennis sent you! :-)
More customers leaving StoreFront!
Since yesterday, when StoreFront sent a mass email threatening to turn off service, many more former and current customers have come out of the woodwork, exposing this company's terrible ethics and business practices:
*** "We recommended all of our storefront clients to American Eagle's platform.
FYI Storefront never hosted any of their sites...GSI hosting has been hosting everything all along and Storefront has simply marked up their costs and provided lousy service.
GSI is a good company and can continue to host any storefront hosted site with much better service and direct access to the servers. You can contact Robyn Greenhagen (GSI president) for he is very helpful and will provent any site from being deleted if you setup an account with GSI directly. "
*** "Hello All,
I am hesitant to clog everyone's email boxes, but if my problems with Storefront help someone else then maybe it will have been worth all the pain and suffering and LOST MONEY!!!
There were a lot of problems but this was the worst...I bought the Quickbooks Integration "Module" and found out 6 months later when I was all set up and ready to use it, that it was never compatible with my shopping cart. The storefront sales person did not tell me that when he sold it to me. So basically he sold me something, for $2500, that DOESN'T WORK! And when I brought this to Storefront's attention they tried to make me pay to upgrade the shopping cart! And when I said that they shouldn't be charging me to make something I paid $2500 WORK, they basically told me I was being ridiculous. The only suitable word is INFURIATING!
So before you buy that module, just do a double, triple, quadruple check to make sure everything is compatible. Also-it doesn't work if you build assemblies in Quickbooks-only individual parts, and it only works if the customer creates an account. Most of my customers like to check out anonymously. It doesn't work with anonymous checkout. So please check, check, check before you buy so you're not out $2500 like me!
Take care!"
*** "Service went down hill middle of last year. I started to plan a move, but in January my site went dead and I wasn't ready. I had dead air for 2-3 weeks, and couldn't get hold of anyone at storefront phone, email, webcontact! I did have access to cpanel and admin and I changed my credit card number so I could stop the billing. And I contested the quarterly charge that had just been put through by La Garde.In the 2-3 weeks I scrambled to migrate to Magento Commerce Community Version (open source). Magento has its idiosyncrasies but all in all I'm very pleased with the capabilities ... you'll need a bit of geekiness to get it to dance, but well worth it. I use crucialwebhost for hosting. Tell them I sent you!Check out magentocommerce.com if you need to move in a hurry."
*** "Dear Dayle Crane and the Entire Storefront staff–
You have a lot of nerve sending an email like this and disclosing our private emails with everyone. In addition to reporting you to the anti-spam federal enforcement authorities we have also filed a complaint with the better business bureau.
The list of your incompetence and downright shady practices is far too long to elaborate here.
Needless to say we have moved over to yahoo stores and certainly wish we had never chosen to do business with you.
Please remove our contact information from your database."
*** All,
My e-commerce just was gone one day and I tried calling and emailing but to no avail. My manager was on hold for almost an hour and after that less than desirable conversation, I got a call from Vortx. I used this company to have the StoreFront software specialized for my company. I have since changed over to them – their prices are cheaper and they know my code. It took a week to get up and running with Vortx and everything has been running smooth."
*** "Storefront used to be good..........Now it sucks!"
*** "Hi All,
I'm glad we've taken this opportunity to share our experiences. I too have had a terrible time with StoreFront and my company is currently 11 months behind schedule on launching our site, in part due to their errors. The problem was compounded by equally poor service from One Step Retail Solutions for my Retail Pro POS system. I'd welcome feedback from any of you who are operating a retail store and shipping from store locations. I don’t have the funds to reinvest and start from scratch and need to use the -- nearly complete -- site created by StoreFront but I'd really like to take a new direction.
By the way, my saviors in this have been the integration company Retail Dimensions. They have done all sorts of stuff for me that StoreFront said, couldn't be done. I highly recommend them for anyone who needs those services."
*** "Our store is moving too. Since we are all on this mass email.. if you are all in marketing and web stuff, lets connect on twitter!
www.twitter.com/cinemascribe #storefrontsucks"
*** "Check this out: http://www.prweb.com/releases/data_migration/shopping_cart_tool/prweb1863024.htm "
*** "Same here... For all of my clients I now suggest Zen-Cart. It's Free, Open-Source and has better support forums the Storefront ever came close to.... "
*** "Same here. I actually cancelled my hosting with them over 6 months ago, yet they still try and charge me every month for hosting. Anyone solutions?"
*** "MR. DAYLE CRANE –
YOU ARE DELETING MY SITE – FUNNY HOW YOU CHARGE MY CREDIT CARD EVERY SINGLE MONTH. HOW DARE YOU THREATEN ME FOR YOUR COMPANY’S INCOMPETENCE! I AM CURRENTLY SEEKING A NEW HOSTING COMPANY!
ANY ATTORNEYS IN THE HOUSE?– SOUNDS LIKE A CLASS ACTION LAWSUIT! NOT TO MENTION A BREACH OF PRIVACY.
INFO COPIED FROM THEIR PRIVACY POLICY – HMMMMMM!
'PRIVACY STATEMENT Storefront.com respects the privacy of its Users.' "
*** "Ditto. Customer service was terrible. We went elsewhere."
*** "Thank you for sharing each of our e=mail addresses with everyone else.We started the process of moving away from your company in 2008 becauseyou didn't support any kind integration with Great Plains 10. GP 10 wasreleased in May of 2007. As of October 2008, Storefront still did notsupport this product. Also, the "integration" piece being used wasextremely slow, flawed, and got stuck on a weekly basis (we hated it!).
We switched to Azox (www.azox.com) and have been extremely happy. Theyare a U.S. based company that specializes in GP ecommerce websites.Their website system is true integration, it doesn't use some separateproduct to update the website with inventory and sales data. I don'twork for Azox, but I do work with them since they are now a partner withour company. We do shoes, they do GP eCommerce. It works well!"
*** "I went to AppliedI.net and have never been happier. They handled the transition flawlessly and any other issue I have had since then. The best thing I ever did was move from Storefront and that was after a week of having my website down and losing thousands in lost sales. They have refused to issue my fees back – basically the same answer you got – they are not issuing refunds for unused hosting services. I do know that some people have been successful in getting their money back by filing it with their credit card company.
I can’t believe they have the nerve to send out blanket emails and expose all of our email addresses as they did. They are irresponsible.
Good luck."
*** "We recommended all of our storefront clients to American Eagle's platform.
FYI Storefront never hosted any of their sites...GSI hosting has been hosting everything all along and Storefront has simply marked up their costs and provided lousy service.
GSI is a good company and can continue to host any storefront hosted site with much better service and direct access to the servers. You can contact Robyn Greenhagen (GSI president) for he is very helpful and will provent any site from being deleted if you setup an account with GSI directly. "
*** "Hello All,
I am hesitant to clog everyone's email boxes, but if my problems with Storefront help someone else then maybe it will have been worth all the pain and suffering and LOST MONEY!!!
There were a lot of problems but this was the worst...I bought the Quickbooks Integration "Module" and found out 6 months later when I was all set up and ready to use it, that it was never compatible with my shopping cart. The storefront sales person did not tell me that when he sold it to me. So basically he sold me something, for $2500, that DOESN'T WORK! And when I brought this to Storefront's attention they tried to make me pay to upgrade the shopping cart! And when I said that they shouldn't be charging me to make something I paid $2500 WORK, they basically told me I was being ridiculous. The only suitable word is INFURIATING!
So before you buy that module, just do a double, triple, quadruple check to make sure everything is compatible. Also-it doesn't work if you build assemblies in Quickbooks-only individual parts, and it only works if the customer creates an account. Most of my customers like to check out anonymously. It doesn't work with anonymous checkout. So please check, check, check before you buy so you're not out $2500 like me!
Take care!"
*** "Service went down hill middle of last year. I started to plan a move, but in January my site went dead and I wasn't ready. I had dead air for 2-3 weeks, and couldn't get hold of anyone at storefront phone, email, webcontact! I did have access to cpanel and admin and I changed my credit card number so I could stop the billing. And I contested the quarterly charge that had just been put through by La Garde.In the 2-3 weeks I scrambled to migrate to Magento Commerce Community Version (open source). Magento has its idiosyncrasies but all in all I'm very pleased with the capabilities ... you'll need a bit of geekiness to get it to dance, but well worth it. I use crucialwebhost for hosting. Tell them I sent you!Check out magentocommerce.com if you need to move in a hurry."
*** "Dear Dayle Crane and the Entire Storefront staff–
You have a lot of nerve sending an email like this and disclosing our private emails with everyone. In addition to reporting you to the anti-spam federal enforcement authorities we have also filed a complaint with the better business bureau.
The list of your incompetence and downright shady practices is far too long to elaborate here.
Needless to say we have moved over to yahoo stores and certainly wish we had never chosen to do business with you.
Please remove our contact information from your database."
*** All,
My e-commerce just was gone one day and I tried calling and emailing but to no avail. My manager was on hold for almost an hour and after that less than desirable conversation, I got a call from Vortx. I used this company to have the StoreFront software specialized for my company. I have since changed over to them – their prices are cheaper and they know my code. It took a week to get up and running with Vortx and everything has been running smooth."
*** "Storefront used to be good..........Now it sucks!"
*** "Hi All,
I'm glad we've taken this opportunity to share our experiences. I too have had a terrible time with StoreFront and my company is currently 11 months behind schedule on launching our site, in part due to their errors. The problem was compounded by equally poor service from One Step Retail Solutions for my Retail Pro POS system. I'd welcome feedback from any of you who are operating a retail store and shipping from store locations. I don’t have the funds to reinvest and start from scratch and need to use the -- nearly complete -- site created by StoreFront but I'd really like to take a new direction.
By the way, my saviors in this have been the integration company Retail Dimensions. They have done all sorts of stuff for me that StoreFront said, couldn't be done. I highly recommend them for anyone who needs those services."
*** "Our store is moving too. Since we are all on this mass email.. if you are all in marketing and web stuff, lets connect on twitter!
www.twitter.com/cinemascribe #storefrontsucks"
*** "Check this out: http://www.prweb.com/releases/data_migration/shopping_cart_tool/prweb1863024.htm "
*** "Same here... For all of my clients I now suggest Zen-Cart. It's Free, Open-Source and has better support forums the Storefront ever came close to.... "
*** "Same here. I actually cancelled my hosting with them over 6 months ago, yet they still try and charge me every month for hosting. Anyone solutions?"
*** "MR. DAYLE CRANE –
YOU ARE DELETING MY SITE – FUNNY HOW YOU CHARGE MY CREDIT CARD EVERY SINGLE MONTH. HOW DARE YOU THREATEN ME FOR YOUR COMPANY’S INCOMPETENCE! I AM CURRENTLY SEEKING A NEW HOSTING COMPANY!
ANY ATTORNEYS IN THE HOUSE?– SOUNDS LIKE A CLASS ACTION LAWSUIT! NOT TO MENTION A BREACH OF PRIVACY.
INFO COPIED FROM THEIR PRIVACY POLICY – HMMMMMM!
'PRIVACY STATEMENT Storefront.com respects the privacy of its Users.' "
*** "Ditto. Customer service was terrible. We went elsewhere."
*** "Thank you for sharing each of our e=mail addresses with everyone else.We started the process of moving away from your company in 2008 becauseyou didn't support any kind integration with Great Plains 10. GP 10 wasreleased in May of 2007. As of October 2008, Storefront still did notsupport this product. Also, the "integration" piece being used wasextremely slow, flawed, and got stuck on a weekly basis (we hated it!).
We switched to Azox (www.azox.com) and have been extremely happy. Theyare a U.S. based company that specializes in GP ecommerce websites.Their website system is true integration, it doesn't use some separateproduct to update the website with inventory and sales data. I don'twork for Azox, but I do work with them since they are now a partner withour company. We do shoes, they do GP eCommerce. It works well!"
*** "I went to AppliedI.net and have never been happier. They handled the transition flawlessly and any other issue I have had since then. The best thing I ever did was move from Storefront and that was after a week of having my website down and losing thousands in lost sales. They have refused to issue my fees back – basically the same answer you got – they are not issuing refunds for unused hosting services. I do know that some people have been successful in getting their money back by filing it with their credit card company.
I can’t believe they have the nerve to send out blanket emails and expose all of our email addresses as they did. They are irresponsible.
Good luck."
Privacy not a concern to StoreFront.
Yesterday, StoreFront sent out a mass email to customers saying it was going to turn off their web sites. All of the customers' email addresses, including ours, were visible. How clueless can one company be? Many of the customers, like us, were already with another hosting company, but the email makes it look like we're all in default! StoreFront overcharged us for hosting then refused to refund the money -- over $800, then they cut off our web site, when their own records on line showed we were paid through Jue 15, 2009. Then, the email blast...
Here's what another former StoreFront customer said:
"Privacy is obviously not a concern of LaGarde StoreFront. Anybody looking to grow their business online and willing to move to a new platform in order to do so contact me. I've more than doubled my online sales since moving away from StoreFront."
Here's what another former StoreFront customer said:
"Privacy is obviously not a concern of LaGarde StoreFront. Anybody looking to grow their business online and willing to move to a new platform in order to do so contact me. I've more than doubled my online sales since moving away from StoreFront."
Thursday, June 11, 2009
Storefront discontinues web-based email without warning!
In moving our web site to a new server, Storefront discontinued web-based email without warning. They then said we had to use Outlook or some other program to download emails. This was not workable for us, having employees at different locations we needed to keep our company emails web-based. So, we had to go find another company to host our email at a cost of around $30.00 per month.
Another service that was included in our original hosting with Storefront, that we paid for, and which was discontinued without notice or compensation. This company deserved to go into bankruptcy and should have stayed there.
Another service that was included in our original hosting with Storefront, that we paid for, and which was discontinued without notice or compensation. This company deserved to go into bankruptcy and should have stayed there.
Another Storefront customer bites the dust...
"Again, I stopped hosting with you the moment you failed to provide hosting services on February 22, 2009. Your failure to ever restore my service forced me to find another solution. Check with Mr. Auslander if you have any questions. Perhaps you should be more thorough in managing your customer accounts. "
X
X
Storefront can't display matrix pricing correctly, wants $6,300 for "modification!"
We use Microsoft Dynamics RMS for our retail stores and selected Storefront to develop our website because of its alleged compatability and integration with RMS. The first version of Storefront we had, Storfront 6, was modified for about $1,000 to display prices in the matrix drop down as whole prices, rather than listing a base price then having "add $x.00" in the drop down. No retail store I know of displays prices as "add" rather than a total amount.
When we upgraded to Storefront 7, which was delayed almost 6 months because the company was in bankruptcy (surprise!), they said any customizations would not be included in the upgrade. Then, they quoted us $6300 for the mod, which really isn't a mod because it's something that should work properly -- display a product price in whole dollars!
To make matters worse, we waited several weeks to get the estimate, the sales person lied about having sent it, and never could produce a copy of the email he claimed to have sent.
Check it out:
March 25, 2009:
"Dennis,
Let me dig through my sent items and find the email. I achieved a bunch of emails the other day so it might take me a while to find that email. Did you see the price I mentioned for the modification to StoreFront for the pricing you mentioned?"
March 24, 2009:
"Dennis,
Tara forwarded me an email that you stated you didn’t get the pricing to have the attributes change dynamically when a customer picks a selected attributed. I sent you an email early last week with a price for that modification to StoreFront which I take you didn’t receive. The price to make this modification to StoreFront is $6300. If you have any other questions feel free to contact me. "
Ouch.
When we upgraded to Storefront 7, which was delayed almost 6 months because the company was in bankruptcy (surprise!), they said any customizations would not be included in the upgrade. Then, they quoted us $6300 for the mod, which really isn't a mod because it's something that should work properly -- display a product price in whole dollars!
To make matters worse, we waited several weeks to get the estimate, the sales person lied about having sent it, and never could produce a copy of the email he claimed to have sent.
Check it out:
March 25, 2009:
"Dennis,
Let me dig through my sent items and find the email. I achieved a bunch of emails the other day so it might take me a while to find that email. Did you see the price I mentioned for the modification to StoreFront for the pricing you mentioned?"
March 24, 2009:
"Dennis,
Tara forwarded me an email that you stated you didn’t get the pricing to have the attributes change dynamically when a customer picks a selected attributed. I sent you an email early last week with a price for that modification to StoreFront which I take you didn’t receive. The price to make this modification to StoreFront is $6300. If you have any other questions feel free to contact me. "
Ouch.
Dydacomp CEO bags lunch with Storefront customers
In April, Storefront.net's parent company Dydacomp's CEO was going to meet with Storefront customers in Baltimore. I tried to go, but it was cancelled. I offered to meet with him later to let him know what was happening at Storefront, but there was never a response... It seems the new parent company doesn't care any more about Storefront customers than LaGarde did.
"Dennis,
Please disregard my response. The breakfast was cancelled due to a lack of interest...."
----- Original Message -----From: "John Healy, CEO Dydacomp"To: "Dennis" Sent: Tuesday, April 7, 2009 1:03:17 PM GMT -05:00 US/Canada EasternSubject: Join Dydacomp CEO for Breakfast!
If you are unable to view our images, please click here.Add Dydacomp@ixsmail.com to your address book to ensure that we reach your inbox.
Dear Dennis,
Whether you use StoreFront, have used it in the past or plan to use it in the future, we at Dydacomp want to meet you.
I would like to invite you to join me for a complimentary breakfast for past, present and future StoreFront users at 9:00 am on Wednesday, April 15 at the Renaissance Harborplace Hotel at 202 East Pratt Street in Baltimore.
I want to hear your feedback on how StoreFront works for you and what could be improved to better match the requirements of your business. I'll share with you the industry trends we're seeing and the initiatives we're pursuing to answer the needs and challenges of today's eCommerce and multichannel businesses.
Please RSVP by Friday, April 10 to Lisa Gittleman by email at lisa.g@dydacomp.com or by phone at 973-237-9415, x215. If you are responding via email, please put "Baltimore Breakfast" in the subject line of your message.
I hope you'll be able to attend and I look forward to meeting you.
Sincerely,
John V. Healy
CEO
Dydacomp
Dydacomp11D Commerce WayTotowa, NJ 07514
"Dennis,
Please disregard my response. The breakfast was cancelled due to a lack of interest...."
----- Original Message -----From: "John Healy, CEO Dydacomp"
If you are unable to view our images, please click here.Add Dydacomp@ixsmail.com to your address book to ensure that we reach your inbox.
Dear Dennis,
Whether you use StoreFront, have used it in the past or plan to use it in the future, we at Dydacomp want to meet you.
I would like to invite you to join me for a complimentary breakfast for past, present and future StoreFront users at 9:00 am on Wednesday, April 15 at the Renaissance Harborplace Hotel at 202 East Pratt Street in Baltimore.
I want to hear your feedback on how StoreFront works for you and what could be improved to better match the requirements of your business. I'll share with you the industry trends we're seeing and the initiatives we're pursuing to answer the needs and challenges of today's eCommerce and multichannel businesses.
Please RSVP by Friday, April 10 to Lisa Gittleman by email at lisa.g@dydacomp.com or by phone at 973-237-9415, x215. If you are responding via email, please put "Baltimore Breakfast" in the subject line of your message.
I hope you'll be able to attend and I look forward to meeting you.
Sincerely,
John V. Healy
CEO
Dydacomp
Dydacomp11D Commerce WayTotowa, NJ 07514
Storefront.net adds insult to injury! Turns off sites without notice, even when hosting fees are paid! Refuses to refund $100s in hosting fees!
Another Storefront customer left hanging -- see below!
We have had the same experience. We were forced to move as well. They kept trying to charge our credit card for two different amounts at the same time, even though we were paid through June 15 and had a credit on our account. Fortunately, our credit card on file had expired so they were not succesful. I am still getting emails saying they tried to charge our card. Repeated emails went unanswered, then they turned off our site without notice, which is outrageous behavior for a hosting company. They finally admitted their mistake but made no apology.
They owe us $833.22 and likewise refuse to refund the credit:
We do not refund unused hosting. We will be happy to continue hosting your website while you use up this credit, however.
Dayle
Dayle CraneDirector of Finance and Operations
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Thursday, June 04, 2009 2:38 PMTo: Dayle CraneCc: mosdmd@comcast.netSubject: Re: Hosting Account Suspended
OK and the credit will be issues how and when?
Dennis
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "Dayle Crane"To: dennispb@comcast.netCc: mosdmd@comcast.netSent: Thursday, June 4, 2009 3:10:56 PM GMT -05:00 US/Canada EasternSubject: RE: Hosting Account Suspended
Your account was cancelled yesterday as requested.
Dayle
Dayle CraneDirector of Finance
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Wednesday, June 03, 2009 10:28 AMTo: Dayle CraneCc: mosdmd@comcast.netSubject: Re: Hosting Account Suspended
Dayle,
Thank you for your response. Unfortunately, the continued lack of attention to customer service at Storefront and the unannounced suspension of our account has forced us to move our business to another company. Please issue a refund for the remaining $833.22 in our account. You may send a check, or if you prefer to credit our credit card, please advise and I will provide you with the number.
Dennis
Dennis P. Bourgault, Esq.
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "Dayle Crane"To: dennispb@comcast.netSent: Tuesday, June 2, 2009 6:14:12 PM GMT -05:00 US/Canada EasternSubject: RE: Hosting Account Suspended
I see where we missed applying the credit to your account. I have added this to your account in WHMCS.
Thanks,
Dayle
Dayle CraneDirector of Finance
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Tuesday, June 02, 2009 11:10 AMTo: StoreFront.netCc: Lisa Gittleman; mosdmd@comcast.netSubject: Re: Hosting Account Suspended
I have contacted you over and over and over and no response. You act completely irresponsibly and unprofessionally and deserve to go back into bankruptcy. We paid for hosting through June 15, 2009, and we have over $833.22 in hosting credits on our account which are reflected on your own web site, copies of which I have sent at least a half dozen times. Still, no response -- just automatically generated emails that mean nothing. You have tried to charge our credit card umpteen times for over $92.25, then suddenly switched to $59.00, and we received notices of your trying to charge us both fess at the same time. Your business practices are obscene and we will proceed to report them to the state Attorney General's office.
Once again, this is what your own company records indicate:
Account Billing Info
Credit Limit $5.00
Balance $833.22 CR
Your current billing period started on Jun 15, 2008 and ends up on Jun 15, 2009
Statement #377912-6 for your account from Aug 13, 2008 until Now
Account ID
Plan
Opening Balance
Changes
Closing Balance
377912
StoreFront Shared Hosting
$833.22 CR
$0.00 CR
$833.22 CR
Your activity for your StoreFront Shared Hosting account from Aug 13, 2008 until Now
Date
Description
Debits
Credits
Balances
Ending balance as of: Apr 27, 2009
$0.00
$0.00
$833.22 CR
Dennis P. Bourgault, Esq.
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "StoreFront.net"To: "Dennis Bourgault" Sent: Tuesday, June 2, 2009 12:38:50 PM GMT -05:00 US/Canada EasternSubject: Hosting Account Suspended
Dear Dennis Bourgault (Chateau Animaux - s51832),
Your hosting account has been suspended due to non-payment. Details of the account are below:
Product/Service: Shared HostingDomain: Amount: $59.00 USDDue Date: 05/15/2009
Please contact us as soon as possible to get your website back online.
StoreFront.net
Here is another customer in the same boat, edited for privacy :
----- Original Message -----From: "x"To: "Dayle Crane" ......
To Whom It May Concern:
I have made several attempts to speak with people at Storefront regarding my hosting service. See my emails below. I cancelled my hosting account with your company on March 9, 2009 due to the horrible data center move that nearly shut down my business and many, many others. I would like a refund of my hosting service fees that were paid through May 8. After speaking with several people at your company I was told that a refund was being discussed. At the very least the week in which my site was down should be refunded. Your company’s poor service and then the subsequent avoidance of my calls and email is again another justification of why I moved my site to another more reputable company. Your service is deplorable. Your lack of understanding, staffing and knowledge is unacceptable in this market place.
I will ask again – Please refund my hosting fees from February 19 to May 8th immediately.
Thank you for your time.
x
Another Unhappy Storefront Customer
--------------------------------------------------------------------------------------------------------------------------------
As you will see below I sent an email on March 9, 2009 requesting a refund of my hosting fees that had been paid through May 8,2009. My site along with as I am sure you are aware, many others was taken down and suffered outages, shopping cart issues and basically just didn't work for almost two weeks during your debacle of a data center move. I was FORCED to move my site to a new hosting company in order to save my business. I have called your billing department on two occasions to determine where my refund is and I have been told that no decisions has been made in regards to refunding hosting fees.
I respectfully request a refund as indicated below of my hosting fees and feel that if your company expects to be able to compete in this competitive marketplace it is absolutely necessary for you to do the right thing and refund fees.
As I am sure you are aware there are many people out there blogging about your company on the internet......wouldn't it be great "press" for your company to have people blog about the fact that your company chose to do the right thing and refund people the money that is owed to them.
I implore you to do the right thing and refund my hosting fees immediately. Thank you for your time and I will look forward to a response from someone at your company.
x
-----Original Message-----
From: x
Sent: Monday, March 09, 2009 3:28 PM
To: 'orders@storefront.net'; 'pforsythe@storefront.net'; 'LBARBER@STOREFRONT.NET'; 'success@storefront.net'; 'support@storefront.net'
Subject: RE: Billing Statement: 111236 - 56-CANCELLING MY HOSTING ACCOUNT
Importance: High
Effective immediately I am cancelling my hosting account with Storefront.net. I would like a refund of my hosting fees that have been paid through 5/8/09. I believe I am owed a refund of $153.48. At $1.96 a day I will pay from 2/8/09 through 2/19/09. After that point my site was taken down due to the datacenter move and never fully recovered. I have incurred thousands of dollars in losses in loss revenues, wasted advertising dollars, resource expenditures, etc. during that time. I have moved my site to another hosting company and expect a refund as indicated above immediately.
Thank you very much for your timely response to this matter.
x
-----Original Message-----
From: orders@storefront.net [mailto:orders@storefront.net]
Sent: Sunday, February 08, 2009 4:12 AM
To: x
Subject: Billing Statement: 111236 - 56
Dear x,
Statement 111236-56 for your account from Feb 8, 2009 12:00:00 AM through Feb 8, 2009 3:11:58 AM
Login: S42209
Account ID: 111236
Plan: StoreFront Shared Hosting
Usage fee for extra 3.8 GB above pre-paid 20 GB of traffic (1/7/09 - 2/7/09) $19.00 Quarterly fee for StoreFront Shared Hosting plan (2/8/09 - 5/8/09) $177.00 Charge to x
TOTAL: $196.00
YOUR CURRENT BALANCE: $0.00
From: Dayle Crane [mailto:dcrane@storefront.net]
To: [email addresses deleted]
Sent: Thursday, June 11, 2009 2:36 PM
Subject: Website Deletion
Dear Customer,
StoreFront is going to go through the final step of transitioning to the new hosting system. We noticed that you have not been billed for hosting services on your last scheduled billing date. If you would like your website to remain active, please let us know by Friday noon CST if you would like to remain active. If so immediate payment will be due for the unbilled period and the next month. Please contact us by emailing support@storefront.net.
Thanks,
StoreFront.net
Dayle CraneDirector of Finance and Operations
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
We have had the same experience. We were forced to move as well. They kept trying to charge our credit card for two different amounts at the same time, even though we were paid through June 15 and had a credit on our account. Fortunately, our credit card on file had expired so they were not succesful. I am still getting emails saying they tried to charge our card. Repeated emails went unanswered, then they turned off our site without notice, which is outrageous behavior for a hosting company. They finally admitted their mistake but made no apology.
They owe us $833.22 and likewise refuse to refund the credit:
We do not refund unused hosting. We will be happy to continue hosting your website while you use up this credit, however.
Dayle
Dayle CraneDirector of Finance and Operations
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Thursday, June 04, 2009 2:38 PMTo: Dayle CraneCc: mosdmd@comcast.netSubject: Re: Hosting Account Suspended
OK and the credit will be issues how and when?
Dennis
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "Dayle Crane"
Your account was cancelled yesterday as requested.
Dayle
Dayle CraneDirector of Finance
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Wednesday, June 03, 2009 10:28 AMTo: Dayle CraneCc: mosdmd@comcast.netSubject: Re: Hosting Account Suspended
Dayle,
Thank you for your response. Unfortunately, the continued lack of attention to customer service at Storefront and the unannounced suspension of our account has forced us to move our business to another company. Please issue a refund for the remaining $833.22 in our account. You may send a check, or if you prefer to credit our credit card, please advise and I will provide you with the number.
Dennis
Dennis P. Bourgault, Esq.
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "Dayle Crane"
I see where we missed applying the credit to your account. I have added this to your account in WHMCS.
Thanks,
Dayle
Dayle CraneDirector of Finance
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Tuesday, June 02, 2009 11:10 AMTo: StoreFront.netCc: Lisa Gittleman; mosdmd@comcast.netSubject: Re: Hosting Account Suspended
I have contacted you over and over and over and no response. You act completely irresponsibly and unprofessionally and deserve to go back into bankruptcy. We paid for hosting through June 15, 2009, and we have over $833.22 in hosting credits on our account which are reflected on your own web site, copies of which I have sent at least a half dozen times. Still, no response -- just automatically generated emails that mean nothing. You have tried to charge our credit card umpteen times for over $92.25, then suddenly switched to $59.00, and we received notices of your trying to charge us both fess at the same time. Your business practices are obscene and we will proceed to report them to the state Attorney General's office.
Once again, this is what your own company records indicate:
Account Billing Info
Credit Limit $5.00
Balance $833.22 CR
Your current billing period started on Jun 15, 2008 and ends up on Jun 15, 2009
Statement #377912-6 for your account from Aug 13, 2008 until Now
Account ID
Plan
Opening Balance
Changes
Closing Balance
377912
StoreFront Shared Hosting
$833.22 CR
$0.00 CR
$833.22 CR
Your activity for your StoreFront Shared Hosting account from Aug 13, 2008 until Now
Date
Description
Debits
Credits
Balances
Ending balance as of: Apr 27, 2009
$0.00
$0.00
$833.22 CR
Dennis P. Bourgault, Esq.
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "StoreFront.net"
Dear Dennis Bourgault (Chateau Animaux - s51832),
Your hosting account has been suspended due to non-payment. Details of the account are below:
Product/Service: Shared HostingDomain: Amount: $59.00 USDDue Date: 05/15/2009
Please contact us as soon as possible to get your website back online.
StoreFront.net
Here is another customer in the same boat, edited for privacy :
----- Original Message -----From: "x"
To Whom It May Concern:
I have made several attempts to speak with people at Storefront regarding my hosting service. See my emails below. I cancelled my hosting account with your company on March 9, 2009 due to the horrible data center move that nearly shut down my business and many, many others. I would like a refund of my hosting service fees that were paid through May 8. After speaking with several people at your company I was told that a refund was being discussed. At the very least the week in which my site was down should be refunded. Your company’s poor service and then the subsequent avoidance of my calls and email is again another justification of why I moved my site to another more reputable company. Your service is deplorable. Your lack of understanding, staffing and knowledge is unacceptable in this market place.
I will ask again – Please refund my hosting fees from February 19 to May 8th immediately.
Thank you for your time.
x
Another Unhappy Storefront Customer
--------------------------------------------------------------------------------------------------------------------------------
As you will see below I sent an email on March 9, 2009 requesting a refund of my hosting fees that had been paid through May 8,2009. My site along with as I am sure you are aware, many others was taken down and suffered outages, shopping cart issues and basically just didn't work for almost two weeks during your debacle of a data center move. I was FORCED to move my site to a new hosting company in order to save my business. I have called your billing department on two occasions to determine where my refund is and I have been told that no decisions has been made in regards to refunding hosting fees.
I respectfully request a refund as indicated below of my hosting fees and feel that if your company expects to be able to compete in this competitive marketplace it is absolutely necessary for you to do the right thing and refund fees.
As I am sure you are aware there are many people out there blogging about your company on the internet......wouldn't it be great "press" for your company to have people blog about the fact that your company chose to do the right thing and refund people the money that is owed to them.
I implore you to do the right thing and refund my hosting fees immediately. Thank you for your time and I will look forward to a response from someone at your company.
x
-----Original Message-----
From: x
Sent: Monday, March 09, 2009 3:28 PM
To: 'orders@storefront.net'; 'pforsythe@storefront.net'; 'LBARBER@STOREFRONT.NET'; 'success@storefront.net'; 'support@storefront.net'
Subject: RE: Billing Statement: 111236 - 56-CANCELLING MY HOSTING ACCOUNT
Importance: High
Effective immediately I am cancelling my hosting account with Storefront.net. I would like a refund of my hosting fees that have been paid through 5/8/09. I believe I am owed a refund of $153.48. At $1.96 a day I will pay from 2/8/09 through 2/19/09. After that point my site was taken down due to the datacenter move and never fully recovered. I have incurred thousands of dollars in losses in loss revenues, wasted advertising dollars, resource expenditures, etc. during that time. I have moved my site to another hosting company and expect a refund as indicated above immediately.
Thank you very much for your timely response to this matter.
x
-----Original Message-----
From: orders@storefront.net [mailto:orders@storefront.net]
Sent: Sunday, February 08, 2009 4:12 AM
To: x
Subject: Billing Statement: 111236 - 56
Dear x,
Statement 111236-56 for your account from Feb 8, 2009 12:00:00 AM through Feb 8, 2009 3:11:58 AM
Login: S42209
Account ID: 111236
Plan: StoreFront Shared Hosting
Usage fee for extra 3.8 GB above pre-paid 20 GB of traffic (1/7/09 - 2/7/09) $19.00 Quarterly fee for StoreFront Shared Hosting plan (2/8/09 - 5/8/09) $177.00 Charge to x
TOTAL: $196.00
YOUR CURRENT BALANCE: $0.00
From: Dayle Crane [mailto:dcrane@storefront.net]
To: [email addresses deleted]
Sent: Thursday, June 11, 2009 2:36 PM
Subject: Website Deletion
Dear Customer,
StoreFront is going to go through the final step of transitioning to the new hosting system. We noticed that you have not been billed for hosting services on your last scheduled billing date. If you would like your website to remain active, please let us know by Friday noon CST if you would like to remain active. If so immediate payment will be due for the unbilled period and the next month. Please contact us by emailing support@storefront.net.
Thanks,
StoreFront.net
Dayle CraneDirector of Finance and Operations
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
Thursday, April 23, 2009
Storefront 7 Loses eBay functionality
Well, another thing we did not know when we were sold on upgrading from Storefront 6 to Storefront 7.2 -- loss of eBay connection! After we bough the upgrade and could not get a refund from the now bankrupt LaGuarde, we were informed that the eBay check-out integration could not be applied to Storefront 7.2, and that there was no new integration planned. Just one more example of Storefront, now owned by Dydacomp, operates! As one store owner recently commented to me, "I wouldn't touch Storefront with a ten foot pole!"
Monday, April 6, 2009
Storefront.net's Storefront 7.0 cannot integrate with RMS HQ!
After opening a second store and upgrading to Microsoft Dynamics Retail Managment System (RMS) Headquarters, we found out that Storefront.net cannot integrate with RMS HQ. So, our Storefront website would only pull inventory from one store, and not reflect the actual inventory we had in our system for the two stores. Apparently, the reason is that Storefront.net is using an OLD version of the New West integrator and has no plans to do the back-end engineering to properly integrate with a store using RMS HQ. Just one more reason to avoid Storefront.net.
Sunday, March 29, 2009
More Storefront.net customers unhappy!
Here are a few more Storefront.net customer comments:
"Disappointment, anger, misleading sales tactics, broken promises and poor communications are just a few adjectives I would use to describe my experiences with them."
"We don't like Storefront. When the email went down, we couldn't communicate with anyone... (and Storefront wouldn't answer their phone or call us back). We have since been switching companies for our website and email. They have random weird charges and it is too expensive for the bad service."
"...they have the attitude that they have and really just don't care. it's truly remarkable that companies like this exist. I'd suggest writing letters and ups-ing them to the CEOs of Storefront and Dydacomp and "CC-ing" the Kansas City DA... for us our investment with them was minimal. in the end we just cut our losses and moved on.... Storefront is on rape mode with their ridiculous price gouging. I requested a burned DVD copy of my website. I had been requesting this ever since they built it - they continued to delay while the price went from $100 to $300 and then $1,000. Absurd."
"Disappointment, anger, misleading sales tactics, broken promises and poor communications are just a few adjectives I would use to describe my experiences with them."
"We don't like Storefront. When the email went down, we couldn't communicate with anyone... (and Storefront wouldn't answer their phone or call us back). We have since been switching companies for our website and email. They have random weird charges and it is too expensive for the bad service."
"...they have the attitude that they have and really just don't care. it's truly remarkable that companies like this exist. I'd suggest writing letters and ups-ing them to the CEOs of Storefront and Dydacomp and "CC-ing" the Kansas City DA... for us our investment with them was minimal. in the end we just cut our losses and moved on.... Storefront is on rape mode with their ridiculous price gouging. I requested a burned DVD copy of my website. I had been requesting this ever since they built it - they continued to delay while the price went from $100 to $300 and then $1,000. Absurd."
Friday, March 27, 2009
Potential Serious Security Breach at Storfront.net?
While reviewing the discussion about Storefront.net on CNET, I spotted the following:
"By the way, is anyone else out there aware of the security issues that occurred last week? I don't want to say anything more. If you do you will know what I am talking about."
"Yes, I know exactly what you mean on the security issue and it was reported to the highest level at LaGarde."
"The only thing relevant is to make sure when you are back online and the dust settles, make sure that you change all passwords. The website, the control panel and the sql server. Make sure none of them are the same as they were before all of this started."
Were any of you informed of this by Storefront.net or Dydacomp??? Anyone know if this information is true? Is this grounds for a lawsuit?
"By the way, is anyone else out there aware of the security issues that occurred last week? I don't want to say anything more. If you do you will know what I am talking about."
"Yes, I know exactly what you mean on the security issue and it was reported to the highest level at LaGarde."
"The only thing relevant is to make sure when you are back online and the dust settles, make sure that you change all passwords. The website, the control panel and the sql server. Make sure none of them are the same as they were before all of this started."
Were any of you informed of this by Storefront.net or Dydacomp??? Anyone know if this information is true? Is this grounds for a lawsuit?
Storefront.net customer comments continued...
Here are a few new comments from Storfront.net customers:
"I certainly do share your experience, especially over the last few months."
"We couldn't get away from them fast enough. They should be in jail for their business practices... "
"I certainly do share your experience, especially over the last few months."
"We couldn't get away from them fast enough. They should be in jail for their business practices... "
Thursday, March 26, 2009
cnet forum full of complaints about storefront.net!
I wish I had found this one sooner... http://forums.cnet.com/5208-6616_102-0.html?forumID=37&threadID=122728&messageID=1391341
WOW! Perhaps we should file a class action and go after the parent corp?!?!?!
WOW! Perhaps we should file a class action and go after the parent corp?!?!?!
Did anyone even tell you about the bankruptcy?
We had no idea what was going on. Did you?
November 11, 2008
LaGarde, Inc. Files Chapter 11 bankruptcy, talks with buyer LaGarde Inc., which develops StoreFront and Phoenix e-commerce software, has filed for Chapter 11 bankruptcy. (Chapter 11 bankruptcy is filed when the debtor intends to stay in business. In this case, LaGarde originally hoped to stay in business.)
November 17, 2008
E-commerce software vendor LaGarde seeks sale to rival Dydacomp. LaGarde Inc. seeks to negotiate a sale of the company's assets to e-commerce software provider Dydacomp.
December 4, 2008
GreenSoft wants out of service agreement with bankrupt LaGarde Inc.
GreenSoft Solutions Inc. (GSI), a hosting provider for LaGarde, has asked a federal bankruptcy judge in Kansas to allow it to stop providing service to recently bankrupt LaGarde Inc.
December 12, 2008
Founder steps aside as CEO of LaGarde
Bob LaGarde vacated the CEO position on Dec. 5. LaGarde Inc. filed plans with the court to be bought by an affiliate of Dydacomp.
January 19, 2009
StoreFront.NET Acquired By Order Management Solutions Leader Dydacomp.
Substantially off of LaGarde, Inc. assests sold to SFN Acquisition Corporation, an affiliate of Dydacomp.
February 4, 2009
LaGarde, Inc. Refiles under Chapter 7. LaGarde, Inc. voluntarily converted from Chapter 11 to Chapter 7 bankruptcy. (Chapter 7 bankruptcy means the debtor intends to sell the assets and cease operating. In this case, the assests were sold to SFN Corporation (part of DydaComp) and LaGarde, Inc. will cease operations.)
February 21, 2009
StoreFront.NET Hosting Move
StoreFront.NET began moving sites from storefront-hosting.com (at Greanleaf Hosting) to storefront-solutions.com (at rackspace.com).
November 11, 2008
LaGarde, Inc. Files Chapter 11 bankruptcy, talks with buyer LaGarde Inc., which develops StoreFront and Phoenix e-commerce software, has filed for Chapter 11 bankruptcy. (Chapter 11 bankruptcy is filed when the debtor intends to stay in business. In this case, LaGarde originally hoped to stay in business.)
November 17, 2008
E-commerce software vendor LaGarde seeks sale to rival Dydacomp. LaGarde Inc. seeks to negotiate a sale of the company's assets to e-commerce software provider Dydacomp.
December 4, 2008
GreenSoft wants out of service agreement with bankrupt LaGarde Inc.
GreenSoft Solutions Inc. (GSI), a hosting provider for LaGarde, has asked a federal bankruptcy judge in Kansas to allow it to stop providing service to recently bankrupt LaGarde Inc.
December 12, 2008
Founder steps aside as CEO of LaGarde
Bob LaGarde vacated the CEO position on Dec. 5. LaGarde Inc. filed plans with the court to be bought by an affiliate of Dydacomp.
January 19, 2009
StoreFront.NET Acquired By Order Management Solutions Leader Dydacomp.
Substantially off of LaGarde, Inc. assests sold to SFN Acquisition Corporation, an affiliate of Dydacomp.
February 4, 2009
LaGarde, Inc. Refiles under Chapter 7. LaGarde, Inc. voluntarily converted from Chapter 11 to Chapter 7 bankruptcy. (Chapter 7 bankruptcy means the debtor intends to sell the assets and cease operating. In this case, the assests were sold to SFN Corporation (part of DydaComp) and LaGarde, Inc. will cease operations.)
February 21, 2009
StoreFront.NET Hosting Move
StoreFront.NET began moving sites from storefront-hosting.com (at Greanleaf Hosting) to storefront-solutions.com (at rackspace.com).
What one Storefront customer had to say...
"Planet Holds Ltd
On 23rd February Planet Holds found themselves without functionality on their checkout and email as a result of the upgrades carried out by the hosting company Storefront.net....
-- Michael Elmes, Owner www.PlanetHolds.com"
Check out the cool graphics: http://www.alniro.com/LaGarde-StoreFront-Problems.php
I love it. LOL
On 23rd February Planet Holds found themselves without functionality on their checkout and email as a result of the upgrades carried out by the hosting company Storefront.net....
-- Michael Elmes, Owner www.PlanetHolds.com"
Check out the cool graphics: http://www.alniro.com/LaGarde-StoreFront-Problems.php
I love it. LOL
What has your experience been like dealing with Storefront.net?
Hello! We contracted with Storefront.net in 2006 for the re-development of our website, www.chateau-animaux.com, and integration with Microsoft Dynamics Retail Management Systems (RMS) Point of Sale (POS) software used in our retail stores. The company was recommended to us by Advanced Retail Management Systems, the Microsoft software re-seller we used.
Dealing with Storefront over the past two years has been extremely frustrating and disappointing. I decided to start this blog to recount our experience dealing with the company, and invite other Storefront customers to share their experiences as well. We have lost a tremendous amount of time, money and business with Storefront, not to mention the mental stress!
I look foward to sharing my pain, and look forward to hearing from others -- both good and bad!
Dealing with Storefront over the past two years has been extremely frustrating and disappointing. I decided to start this blog to recount our experience dealing with the company, and invite other Storefront customers to share their experiences as well. We have lost a tremendous amount of time, money and business with Storefront, not to mention the mental stress!
I look foward to sharing my pain, and look forward to hearing from others -- both good and bad!
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