We use Microsoft Dynamics RMS for our retail stores and selected Storefront to develop our website because of its alleged compatability and integration with RMS. The first version of Storefront we had, Storfront 6, was modified for about $1,000 to display prices in the matrix drop down as whole prices, rather than listing a base price then having "add $x.00" in the drop down. No retail store I know of displays prices as "add" rather than a total amount.
When we upgraded to Storefront 7, which was delayed almost 6 months because the company was in bankruptcy (surprise!), they said any customizations would not be included in the upgrade. Then, they quoted us $6300 for the mod, which really isn't a mod because it's something that should work properly -- display a product price in whole dollars!
To make matters worse, we waited several weeks to get the estimate, the sales person lied about having sent it, and never could produce a copy of the email he claimed to have sent.
Check it out:
March 25, 2009:
"Dennis,
Let me dig through my sent items and find the email. I achieved a bunch of emails the other day so it might take me a while to find that email. Did you see the price I mentioned for the modification to StoreFront for the pricing you mentioned?"
March 24, 2009:
"Dennis,
Tara forwarded me an email that you stated you didn’t get the pricing to have the attributes change dynamically when a customer picks a selected attributed. I sent you an email early last week with a price for that modification to StoreFront which I take you didn’t receive. The price to make this modification to StoreFront is $6300. If you have any other questions feel free to contact me. "
Ouch.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment