We have had the same experience. We were forced to move as well. They kept trying to charge our credit card for two different amounts at the same time, even though we were paid through June 15 and had a credit on our account. Fortunately, our credit card on file had expired so they were not succesful. I am still getting emails saying they tried to charge our card. Repeated emails went unanswered, then they turned off our site without notice, which is outrageous behavior for a hosting company. They finally admitted their mistake but made no apology.
They owe us $833.22 and likewise refuse to refund the credit:
We do not refund unused hosting. We will be happy to continue hosting your website while you use up this credit, however.
Dayle
Dayle CraneDirector of Finance and Operations
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Thursday, June 04, 2009 2:38 PMTo: Dayle CraneCc: mosdmd@comcast.netSubject: Re: Hosting Account Suspended
OK and the credit will be issues how and when?
Dennis
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "Dayle Crane"
Your account was cancelled yesterday as requested.
Dayle
Dayle CraneDirector of Finance
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Wednesday, June 03, 2009 10:28 AMTo: Dayle CraneCc: mosdmd@comcast.netSubject: Re: Hosting Account Suspended
Dayle,
Thank you for your response. Unfortunately, the continued lack of attention to customer service at Storefront and the unannounced suspension of our account has forced us to move our business to another company. Please issue a refund for the remaining $833.22 in our account. You may send a check, or if you prefer to credit our credit card, please advise and I will provide you with the number.
Dennis
Dennis P. Bourgault, Esq.
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "Dayle Crane"
I see where we missed applying the credit to your account. I have added this to your account in WHMCS.
Thanks,
Dayle
Dayle CraneDirector of Finance
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
From: dennispb@comcast.net [mailto:dennispb@comcast.net] Sent: Tuesday, June 02, 2009 11:10 AMTo: StoreFront.netCc: Lisa Gittleman; mosdmd@comcast.netSubject: Re: Hosting Account Suspended
I have contacted you over and over and over and no response. You act completely irresponsibly and unprofessionally and deserve to go back into bankruptcy. We paid for hosting through June 15, 2009, and we have over $833.22 in hosting credits on our account which are reflected on your own web site, copies of which I have sent at least a half dozen times. Still, no response -- just automatically generated emails that mean nothing. You have tried to charge our credit card umpteen times for over $92.25, then suddenly switched to $59.00, and we received notices of your trying to charge us both fess at the same time. Your business practices are obscene and we will proceed to report them to the state Attorney General's office.
Once again, this is what your own company records indicate:
Account Billing Info
Credit Limit $5.00
Balance $833.22 CR
Your current billing period started on Jun 15, 2008 and ends up on Jun 15, 2009
Statement #377912-6 for your account from Aug 13, 2008 until Now
Account ID
Plan
Opening Balance
Changes
Closing Balance
377912
StoreFront Shared Hosting
$833.22 CR
$0.00 CR
$833.22 CR
Your activity for your StoreFront Shared Hosting account from Aug 13, 2008 until Now
Date
Description
Debits
Credits
Balances
Ending balance as of: Apr 27, 2009
$0.00
$0.00
$833.22 CR
Dennis P. Bourgault, Esq.
PresidentChateau-Animaux524 8th St SEWashington DC 20003800-354-8710 * 202-544-8710Fax - 202-544-9712
101-A S Saint Asaph StAlexandria VA 22314703-518-5188Fax - 703-518-5191
----- Original Message -----From: "StoreFront.net"
Dear Dennis Bourgault (Chateau Animaux - s51832),
Your hosting account has been suspended due to non-payment. Details of the account are below:
Product/Service: Shared HostingDomain: Amount: $59.00 USDDue Date: 05/15/2009
Please contact us as soon as possible to get your website back online.
StoreFront.net
Here is another customer in the same boat, edited for privacy :
----- Original Message -----From: "x"
To Whom It May Concern:
I have made several attempts to speak with people at Storefront regarding my hosting service. See my emails below. I cancelled my hosting account with your company on March 9, 2009 due to the horrible data center move that nearly shut down my business and many, many others. I would like a refund of my hosting service fees that were paid through May 8. After speaking with several people at your company I was told that a refund was being discussed. At the very least the week in which my site was down should be refunded. Your company’s poor service and then the subsequent avoidance of my calls and email is again another justification of why I moved my site to another more reputable company. Your service is deplorable. Your lack of understanding, staffing and knowledge is unacceptable in this market place.
I will ask again – Please refund my hosting fees from February 19 to May 8th immediately.
Thank you for your time.
x
Another Unhappy Storefront Customer
--------------------------------------------------------------------------------------------------------------------------------
As you will see below I sent an email on March 9, 2009 requesting a refund of my hosting fees that had been paid through May 8,2009. My site along with as I am sure you are aware, many others was taken down and suffered outages, shopping cart issues and basically just didn't work for almost two weeks during your debacle of a data center move. I was FORCED to move my site to a new hosting company in order to save my business. I have called your billing department on two occasions to determine where my refund is and I have been told that no decisions has been made in regards to refunding hosting fees.
I respectfully request a refund as indicated below of my hosting fees and feel that if your company expects to be able to compete in this competitive marketplace it is absolutely necessary for you to do the right thing and refund fees.
As I am sure you are aware there are many people out there blogging about your company on the internet......wouldn't it be great "press" for your company to have people blog about the fact that your company chose to do the right thing and refund people the money that is owed to them.
I implore you to do the right thing and refund my hosting fees immediately. Thank you for your time and I will look forward to a response from someone at your company.
x
-----Original Message-----
From: x
Sent: Monday, March 09, 2009 3:28 PM
To: 'orders@storefront.net'; 'pforsythe@storefront.net'; 'LBARBER@STOREFRONT.NET'; 'success@storefront.net'; 'support@storefront.net'
Subject: RE: Billing Statement: 111236 - 56-CANCELLING MY HOSTING ACCOUNT
Importance: High
Effective immediately I am cancelling my hosting account with Storefront.net. I would like a refund of my hosting fees that have been paid through 5/8/09. I believe I am owed a refund of $153.48. At $1.96 a day I will pay from 2/8/09 through 2/19/09. After that point my site was taken down due to the datacenter move and never fully recovered. I have incurred thousands of dollars in losses in loss revenues, wasted advertising dollars, resource expenditures, etc. during that time. I have moved my site to another hosting company and expect a refund as indicated above immediately.
Thank you very much for your timely response to this matter.
x
-----Original Message-----
From: orders@storefront.net [mailto:orders@storefront.net]
Sent: Sunday, February 08, 2009 4:12 AM
To: x
Subject: Billing Statement: 111236 - 56
Dear x,
Statement 111236-56 for your account from Feb 8, 2009 12:00:00 AM through Feb 8, 2009 3:11:58 AM
Login: S42209
Account ID: 111236
Plan: StoreFront Shared Hosting
Usage fee for extra 3.8 GB above pre-paid 20 GB of traffic (1/7/09 - 2/7/09) $19.00 Quarterly fee for StoreFront Shared Hosting plan (2/8/09 - 5/8/09) $177.00 Charge to x
TOTAL: $196.00
YOUR CURRENT BALANCE: $0.00
From: Dayle Crane [mailto:dcrane@storefront.net]
To: [email addresses deleted]
Sent: Thursday, June 11, 2009 2:36 PM
Subject: Website Deletion
Dear Customer,
StoreFront is going to go through the final step of transitioning to the new hosting system. We noticed that you have not been billed for hosting services on your last scheduled billing date. If you would like your website to remain active, please let us know by Friday noon CST if you would like to remain active. If so immediate payment will be due for the unbilled period and the next month. Please contact us by emailing support@storefront.net.
Thanks,
StoreFront.net
Dayle CraneDirector of Finance and Operations
StoreFront.net
a Dydacomp company
Office: 800-774-0144 x507
Direct: 973-774-4133Fax: 866-542-3765mailto:jauslander@lagarde.com
7450 W. 130th StreetSuite 210Overland Park, KS 66213http://www.lagarde.com/
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