More customers leaving StoreFront!

Since yesterday, when StoreFront sent a mass email threatening to turn off service, many more former and current customers have come out of the woodwork, exposing this company's terrible ethics and business practices:

*** "We recommended all of our storefront clients to American Eagle's platform.
FYI Storefront never hosted any of their sites...GSI hosting has been hosting everything all along and Storefront has simply marked up their costs and provided lousy service.
GSI is a good company and can continue to host any storefront hosted site with much better service and direct access to the servers. You can contact Robyn Greenhagen (GSI president) for he is very helpful and will provent any site from being deleted if you setup an account with GSI directly. "

*** "Hello All,

I am hesitant to clog everyone's email boxes, but if my problems with Storefront help someone else then maybe it will have been worth all the pain and suffering and LOST MONEY!!!

There were a lot of problems but this was the worst...I bought the Quickbooks Integration "Module" and found out 6 months later when I was all set up and ready to use it, that it was never compatible with my shopping cart. The storefront sales person did not tell me that when he sold it to me. So basically he sold me something, for $2500, that DOESN'T WORK! And when I brought this to Storefront's attention they tried to make me pay to upgrade the shopping cart! And when I said that they shouldn't be charging me to make something I paid $2500 WORK, they basically told me I was being ridiculous. The only suitable word is INFURIATING!

So before you buy that module, just do a double, triple, quadruple check to make sure everything is compatible. Also-it doesn't work if you build assemblies in Quickbooks-only individual parts, and it only works if the customer creates an account. Most of my customers like to check out anonymously. It doesn't work with anonymous checkout. So please check, check, check before you buy so you're not out $2500 like me!

Take care!"

*** "Service went down hill middle of last year. I started to plan a move, but in January my site went dead and I wasn't ready. I had dead air for 2-3 weeks, and couldn't get hold of anyone at storefront phone, email, webcontact! I did have access to cpanel and admin and I changed my credit card number so I could stop the billing. And I contested the quarterly charge that had just been put through by La Garde.In the 2-3 weeks I scrambled to migrate to Magento Commerce Community Version (open source). Magento has its idiosyncrasies but all in all I'm very pleased with the capabilities ... you'll need a bit of geekiness to get it to dance, but well worth it. I use crucialwebhost for hosting. Tell them I sent you!Check out magentocommerce.com if you need to move in a hurry."

*** "Dear Dayle Crane and the Entire Storefront staff–

You have a lot of nerve sending an email like this and disclosing our private emails with everyone. In addition to reporting you to the anti-spam federal enforcement authorities we have also filed a complaint with the better business bureau.

The list of your incompetence and downright shady practices is far too long to elaborate here.

Needless to say we have moved over to yahoo stores and certainly wish we had never chosen to do business with you.

Please remove our contact information from your database."

*** All,

My e-commerce just was gone one day and I tried calling and emailing but to no avail. My manager was on hold for almost an hour and after that less than desirable conversation, I got a call from Vortx. I used this company to have the StoreFront software specialized for my company. I have since changed over to them – their prices are cheaper and they know my code. It took a week to get up and running with Vortx and everything has been running smooth."

*** "Storefront used to be good..........Now it sucks!"

*** "Hi All,

I'm glad we've taken this opportunity to share our experiences. I too have had a terrible time with StoreFront and my company is currently 11 months behind schedule on launching our site, in part due to their errors. The problem was compounded by equally poor service from One Step Retail Solutions for my Retail Pro POS system. I'd welcome feedback from any of you who are operating a retail store and shipping from store locations. I don’t have the funds to reinvest and start from scratch and need to use the -- nearly complete -- site created by StoreFront but I'd really like to take a new direction.

By the way, my saviors in this have been the integration company Retail Dimensions. They have done all sorts of stuff for me that StoreFront said, couldn't be done. I highly recommend them for anyone who needs those services."

*** "Our store is moving too. Since we are all on this mass email.. if you are all in marketing and web stuff, lets connect on twitter!

www.twitter.com/cinemascribe #storefrontsucks"

*** "Check this out: http://www.prweb.com/releases/data_migration/shopping_cart_tool/prweb1863024.htm "

*** "Same here... For all of my clients I now suggest Zen-Cart. It's Free, Open-Source and has better support forums the Storefront ever came close to.... "

*** "Same here. I actually cancelled my hosting with them over 6 months ago, yet they still try and charge me every month for hosting. Anyone solutions?"

*** "MR. DAYLE CRANE –
YOU ARE DELETING MY SITE – FUNNY HOW YOU CHARGE MY CREDIT CARD EVERY SINGLE MONTH. HOW DARE YOU THREATEN ME FOR YOUR COMPANY’S INCOMPETENCE! I AM CURRENTLY SEEKING A NEW HOSTING COMPANY!

ANY ATTORNEYS IN THE HOUSE?– SOUNDS LIKE A CLASS ACTION LAWSUIT! NOT TO MENTION A BREACH OF PRIVACY.

INFO COPIED FROM THEIR PRIVACY POLICY – HMMMMMM!

'PRIVACY STATEMENT Storefront.com respects the privacy of its Users.' "

*** "Ditto. Customer service was terrible. We went elsewhere."

*** "Thank you for sharing each of our e=mail addresses with everyone else.We started the process of moving away from your company in 2008 becauseyou didn't support any kind integration with Great Plains 10. GP 10 wasreleased in May of 2007. As of October 2008, Storefront still did notsupport this product. Also, the "integration" piece being used wasextremely slow, flawed, and got stuck on a weekly basis (we hated it!).

We switched to Azox (www.azox.com) and have been extremely happy. Theyare a U.S. based company that specializes in GP ecommerce websites.Their website system is true integration, it doesn't use some separateproduct to update the website with inventory and sales data. I don'twork for Azox, but I do work with them since they are now a partner withour company. We do shoes, they do GP eCommerce. It works well!"

*** "I went to AppliedI.net and have never been happier. They handled the transition flawlessly and any other issue I have had since then. The best thing I ever did was move from Storefront and that was after a week of having my website down and losing thousands in lost sales. They have refused to issue my fees back – basically the same answer you got – they are not issuing refunds for unused hosting services. I do know that some people have been successful in getting their money back by filing it with their credit card company.

I can’t believe they have the nerve to send out blanket emails and expose all of our email addresses as they did. They are irresponsible.

Good luck."