"Dennis,
Please disregard my response. The breakfast was cancelled due to a lack of interest...."
----- Original Message -----From: "John Healy, CEO Dydacomp"
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Dear Dennis,
Whether you use StoreFront, have used it in the past or plan to use it in the future, we at Dydacomp want to meet you.
I would like to invite you to join me for a complimentary breakfast for past, present and future StoreFront users at 9:00 am on Wednesday, April 15 at the Renaissance Harborplace Hotel at 202 East Pratt Street in Baltimore.
I want to hear your feedback on how StoreFront works for you and what could be improved to better match the requirements of your business. I'll share with you the industry trends we're seeing and the initiatives we're pursuing to answer the needs and challenges of today's eCommerce and multichannel businesses.
Please RSVP by Friday, April 10 to Lisa Gittleman by email at lisa.g@dydacomp.com or by phone at 973-237-9415, x215. If you are responding via email, please put "Baltimore Breakfast" in the subject line of your message.
I hope you'll be able to attend and I look forward to meeting you.
Sincerely,
John V. Healy
CEO
Dydacomp
Dydacomp11D Commerce WayTotowa, NJ 07514
I ran accross this while entering my thoughts about storefront, I have been in retail since 1971 I never seen or been scewed so bad than I have by storefront,and by the looks of it I am not alone,
ReplyDeleteYour company should get some type of reward for dumb asses you employ like Dayle, She's a frenkin lieing, deceatful person, aqnd I m being Kind.
My wife, who has witnessed the stress caused in me by Dydacomp for the past few weeks, ran across this page and forwarded to me to let me know I'm not alone. And let me tell you: Neither are you.
ReplyDeleteThe service I've received from Dydacomp over the past month while trying to set up their Mail Order Manager software (M.O.M.) has been so incredibly horrible that I spent four days writing an eight page email listing out all the problems I've had and telling them exactly how irate I was. The MOM warehouse management software has bugs, but they aren't nearly as severe as the bugs in their customer service processes.
Anyway, I emailed them that letter several days ago. I copied Support, our Sales Manager, and our Account Executive on it so that it would definitely get to at least a few people in the company.
How do you suppose they responded?
Actually, they didn't. Not a peep.
I even called my sales rep yesterday and left him a message pleading with him to at least call me so that we could have something approaching the resemblance of some sort of normal business relationship. No response.
Not only that, but I've also been trying to get them to give me a quote on some customization work. (Unfortunately, we're stuck with them now, so we need to make the best of it.) I've called and sent multiple emails, basically begging them to let me send them more money. No response on those either - not even acknowledgements unless you count the automated acknowledgement sent by their computers.
DydaComp simply doesn't care. I don't know if they are able to be so nonchalant because they've got enough paying customers that they don't have to bother with any individual one of them, or if it's just because they aren't smart enough to recognize the cost of poor service. But whatever the cause, the service I've received from them is the worst I have ever seen from any company in my twenty years of customer service management. If I was magically made the boss there for a day, I'd clean house by replacing just about every employee.
So I'm not even a little surprised that they would blow off the opportunity to meet face-to-face with one of their customers. They won't even take the opportunity to talk to one on the phone or via email.
Shame on DydaComp.
(And, hopefully, I've sprinkled enough keywords in here that this page will get noticed by some of the people who are researching Dydacomp or Storefront, thinking of purchasing from them. If any such visitors read this, run away from Dydacomp as fast as you can. I'm wishing I'd gone with AdvanceWare - a similarly priced software from one of their competitors. Go check them out, because Dydacomp.com doesn't really care about you.)
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DO NOT DO Business with Dydacomp. they are not customer focused. they sell over complicated software, over promise on the product and then under deliver.
ReplyDeleteDydacomp is nothing but a joke. Their Mail Order Management software is completely outdated and poorly made. All updates are band aid fixes and just lead to more aggravations. I can't count the number of times that a update was applied and caused our system to crash. Forget about their tech support team it takes them days to resolve simple tickets, and when I am mean simple I mean simple. Dydacomp project team is just as worst we had a project lined up 2 finish within a couple weeks. We paid Dydacomp for the service the day came and gone, but still no status report or call from any of the Dydacomp staff. I called in and left several messages to the contacts I did have, but still I haven't received any word. It's been about a month after the due date and still nothing.
ReplyDeleteWe used Dydacomp's Mail Order Manager in our office and I have to say it is mind boggling how bad the software is. As mentioned above, Dydacomp over-promise and significantly under-perform. The software is terrible and doesn't do half the things it's supposed to. We invested a large amount of money in it but it had such a negative impact on our business that we have had to scrap it and re-invest in a system that works. I strongly advise that you DO NOT do business with Dydacomp.
ReplyDeleteI use M.O.M. as an end user with limited access. I primarily access the inventory and am allowed to modify pertinent info for various products.
ReplyDeleteWith that said, I don't have the experience of managing the software like our admins. I can relate to nearly every account in this post prior to mine. We have also paid extra for simple customization that ALWAYS takes 3-6months longer than expected. On top of that, I can't remember any update or customization that has worked as intended. It's as if they deploy the development software in some optimal environment and never subject it to other variables in the world such as, OTHER COMPUTERS and O/S.
It sounds like there is a very large market for someone to create a cross platform system to cater to the vast amount of dissatisfied Dydacomp customers. Anyone out there that is part of a development team that can venture into this realm?
Stay AWAY From Dydacomp! We have been in business with them for 15 years, mainly because we can't afford to get away from them (software is so expensive) so once you choose and pay them, you're screwed. We've dumped over $50,000 into this company and barely get a response when we have questions, their tech support is a joke, and I can't say anything positive about them. Their software is horrible, and they do not take any suggestions very well. Reports hardly ever tie out, oh, I could just go on and on and on at how much stress this company has caused our entire staff. Stay Away. We're working with Oracle and praying we can afford their solutions to get the heck away from Dydacomp!! Buyer Beware.
ReplyDeleteOne more thing, I noticed a pattern in the comments above mine, and the pattern is that everything they mention is 100% true. I have also been trying to get a quote on a custom report for FOUR months! No one ever gets back to me, but yet tech support keeps telling me "why don't you request a custom report on that"? Ugh. Stay Away.
ReplyDelete