More negative feedback from StoreFront customers...

"We too started seeingthe company falling apart last summer when customer service startedgetting really bad and sales started the "squeeze" process for any andall excuses to get more $$ out of their customers, often for problemsthey caused and then tried to blame on us. They tried to charge us forproblems with the SQL database that we have no access to, no ability tomodify, no way of "corrupting it" yet they tried to blame us. All ofthis expedited the search for a replacement, which resulted in the Azoxproduct (we're a Microsoft GP house). Unfortunately, early this year,we were not ready to go just yet when everything went dark at LaGarde.We were lucky, though. Our site was only down 2 weeks while we finishedup the change-over to the new site. While unhappy and rushed, it wasfor the best as we were finally rid of this (now) horrible company to dobusiness with. I'm sure that poor decisions and bad management resultedin the failure of LaGarde. Things used to be great at that company andcustomer service helpful and responsive. In 2008 that all startedchanging, like everyone here has described. It's sad to see it go butby the end, I couldn't wait to be rid of the nightmare and headache thatwas LaGarde. They never communicated with us about the bankruptcyfiling in December or that their hosting provider had petitioned thecourt to turn them off. We were all, obviously, shocked when everythingwent dark. Truly a bad experience! For this very reason, we switchedto a self-hosted solution rather than finding another company to hostour site. At least we have some control of our destiny this way. "

"I feel so much better hearing all of your stories. I was at Disney at theend of February when they decided to move our VPS ecommerce site. I workedhalf the week stuck in a hotel with our site down trying to figure out a wayaround them. With the pixie dust of Disney I was able to get in touch withGSI. They were amazing. At the 11th hour we got the paperwork in to moveover the site to GSI (4 days down and 20+k later) before they shutStoreFront down at GSI's data center. GSI has been a dream to work with forthe hosting. "

"Hello All,I am hesitant to clog everyone's email boxes, but if my problems with Storefront help someone else then maybe it will have been worth all the pain and suffering and LOST MONEY!!!There were a lot of problems but this was the worst...I bought the Quickbooks Integration "Module" and found out 6 months later when I was all set up and ready to use it, that it was never compatible with my shopping cart. The storefront sales person did not tell me that when he sold it to me. So basically he sold me something, for $2500, that DOESN'T WORK! And when I brought this to Storefront's attention they tried to make me pay to upgrade the shopping cart! And when I said that they shouldn't be charging me to make something I paid $2500 WORK, they basically told me I was being ridiculous. The only suitable word is INFURIATING!So before you buy that module, just do a double, triple, quadruple check to make sure everything is compatible. Also-it doesn't work if you build assemblies in Quickbooks-only individual parts, and it only works if the customer creates an account. Most of my customers like to check out anonymously. It doesn't work with anonymous checkout. So please check, check, check before you buy so you're not out $2500 like me!
Take care!"

"FYI Storefront never hosted any of their sites...GSI hosting has been hosting everything all along and Storefront has simply marked up their costs and provided lousy service."

A new posting has been made on the discussion you are tracking: storefront.net rip offhttp://forums.cnet.com/5208-4_102-0.html?threadID=122728